Question 1

How does ContactLevel work?

Accepted Answer

ContactLevel lets you target individual decision-makers inside key accounts - not just the account as a whole.

Upload your lists or connect to your CRM, and the platform automatically matches your contacts across major ad platforms so you can serve personalized ads directly to the people who matter most.

Question 2

Where does the data come from? Is it accurate?

Accepted Answer

We work with fully compliant, permission-based data sources that deliver high match rates on LinkedIn, Meta, Google, YouTube, Reddit, and more. You can also bring your own lists or enrich your data inside the platform - we help you ensure accuracy before your campaigns go live.

Question 3

Which platforms can I target people on?

Accepted Answer

With ContactLevel, you can target your buying group across LinkedIn, Meta (Facebook/Instagram), Google/YouTube, Reddit, and X (Twitter). The platform handles the complex cross-platform matching automatically.

Question 4

How do I use these custom audiences on my ad platforms?

Accepted Answer

It's simple! You build your perfect audience or audience segment in ContactLevel, then click one button to sync it to all selected ad platforms.

Inside your ads manager of choice (Meta, LinkedIn, Google, etc.), when selecting targeting for your campaign, choose the newly imported third-party audience you created in ContactLevel. It will appear under Custom Audiences in your Ad Set or Campaign settings.

Question 5

What kind of results can I expect?

Accepted Answer

While every campaign is different, our users typically report: 2-4x higher email reply rates when ads warm up prospects first. Increased meeting bookings without adding headcount. Faster deal cycles by engaging full buying groups, not just one contact.

We provide benchmarks and case studies inside the dashboard to help you compare performance.

Question 6

How does ContactLevel connect to my sales process or CRM?

Accepted Answer

You can integrate ContactLevel directly with CRMs like HubSpot, Salesforce, Attio, Zoho and Slack - so your sales team gets real-time engagement signals (who's clicking, who's engaging) to time their outreach perfectly.

Question 7

How can I sync ads to my outbound email or LinkedIn campaigns?

Accepted Answer

We enable you to connect to HeyReach, Instantly.ai, Outreach and all other major outbound platforms through API and Webhooks.

We're more than happy to provide a specialist from our technical team to help you set it up, free of charge.

We also have docs inside the platform that can be followed step by step to set up the API and webhook connections.

Question 8

How is this better than traditional ABM or outreach?

Accepted Answer

Traditional ABM often wastes spend on entire accounts, hoping the right person sees it. ContactLevel lets you directly reach the key decision-makers, influencers, and champions who drive deals - so your sales and marketing teams stay aligned and focused.

Question 9

How fast can we get started?

Accepted Answer

You can start building your first audience immediately by signing up for a free 14 day trial. The audience sync to ad platforms can take up to 24 hours.

Launch tomorrow and start seeing instant results - custom audiences have no learning phase and your ads will be delivered to the right people immediately.

Question 10

How does ContactLevel integrate with my existing workflow?

Accepted Answer

ContactLevel works with your existing contact lists from CRMs, CSVs, or manual uploads.

Simply upload your data, and we'll handle the enrichment and platform matching automatically. No complex integrations or workflow changes required.

Question 11

How do Net New Monthly Contacts work?

Accepted Answer

Your monthly contact limit refers to NEW contacts you can sync to ad platforms each month.

These contacts can be synced across all platforms simultaneously - so 5,000 contacts can target the same people on LinkedIn, Meta, Google, Reddit, and X (Twitter).

Once synced, audiences remain in your accounts permanently, allowing you to build a growing database over time.

Question 12

What are Records and how are they used?

Accepted Answer

Records power the data matching process to connect your contacts with their ad platform accounts.

Record usage depends on data quality - contacts with LinkedIn URLs or work emails require fewer records. Without these identifiers, more enrichment is needed, consuming more records.

If you upload a list with only personal or work emails (without other data), the cost is double per record due to the advanced enrichment required.

We recommend including LinkedIn URLs or work emails for optimal efficiency.

Question 13

Can I create multiple audience segments?

Accepted Answer

Yes! All plans include unlimited audience segments.

You can create separate audiences for different personas, campaigns, or customer segments. Each audience can contain any number of contacts, but your total NEW contacts per month are limited by your plan.

This flexibility lets you organize and target different segments simultaneously.

Question 14

What happens if I exceed my monthly contact limit?

Accepted Answer

If you reach your monthly limit, you can either wait until the next month or upgrade your plan for immediate access to more contacts.

Your existing audiences and synced contacts remain active and accessible. We'll notify you as you approach your limit so you can plan accordingly.

Question 15

Do I lose access to my audiences if I downgrade?

Accepted Answer

No, your existing audiences remain in your ad platform accounts permanently.

Downgrading only affects your monthly NEW contact limit and available features. You'll continue to have access to all previously created audiences and can still run campaigns with them.

Question 16

What data do I need to provide for best results?

Accepted Answer

For optimal matching and lower record usage, include LinkedIn URLs or work emails with your contacts.

Names and company information also help. The more accurate data you provide, the better our matching algorithms perform across ad platforms.

Question 17

What's the pricing?

Accepted Answer

We offer flexible monthly and annual pricing plans based on the number of contacts you want to sync each month. Plans start at $500/month for 5,000 contacts, with options up to 50,000 contacts. Annual plans include a 10% discount and provide all records upfront. Enterprise pricing is available for custom requirements.

View our full pricing details on our pricing page.

Question 18

Is there a free trial available?

Accepted Answer

Yes! All plans come with a 14 day free trial with 1,000 contacts for free to get you started.

This lets you test the platform and see results before committing to a paid plan.

You can cancel the free trial at any time.

Question 19

How does annual pricing work?

Accepted Answer

Annual plans offer 10% savings and provide all records upfront.

This gives you budget predictability and immediate access to your full year's allocation of contacts and records. You can still use them monthly as needed.

Question 20

What CRM integrations do you support?

Accepted Answer

We integrate with major CRMs including HubSpot, Salesforce, Pipedrive, and more. You can also connect to Slack for real-time notifications.

These integrations provide engagement signals and help your sales team time their outreach perfectly based on ad engagement data.

Question 21

How secure is my data?

Accepted Answer

We take data security seriously with enterprise-grade encryption, SOC 2 compliance, and GDPR adherence. Your contact data is processed securely and we never share it with third parties.

All data transmission and storage follows industry best practices for privacy and security. For detailed information about our data handling practices, please review our Privacy Policy and Cookie Policy.

Question 22

Can I use my own ad accounts?

Accepted Answer

Yes! You connect your own ad accounts (LinkedIn, Meta, Google, etc.) to the platform. This ensures you maintain full control and ownership of your campaigns and audience data.

We simply facilitate the audience creation and matching process within your existing ad accounts.

Question 23

What file formats do you accept for contact uploads?

Accepted Answer

We accept CSV, Excel, and can integrate directly with most CRMs. The platform is flexible with data formats and will guide you through the mapping process.

We also provide templates and best practices to ensure optimal data quality and matching rates.

Question 24

What kind of support do you provide?

Accepted Answer

We offer comprehensive onboarding, best practice guides, and ongoing support. Our team includes campaign strategists, technical support, and customer success managers.

You'll get help with setup, optimization recommendations, and strategic guidance to maximize your results.

Question 25

Do you help with implementation and how to use the product?

Accepted Answer

Absolutely! We have comprehensive guides and playbooks to help you get the most out of ContactLevel. Our team is also happy to jump on a Zoom call to share strategies that are working for us and other customers.

For example, we can show you how to run ads and outbound in sync targeting the same people for best results, audience segmentation strategies, and campaign optimization techniques.

Question 26

Do you provide campaign strategy and optimization help?

Accepted Answer

Yes! Our team includes experienced campaign strategists who can help with audience segmentation, creative recommendations, and performance optimization.

We provide benchmarks, case studies, and best practices to help you achieve the best possible results. We'll also share proven strategies for coordinating your ad campaigns with your sales outreach efforts.

Question 27

How do I measure success and ROI?

Accepted Answer

The platform provides detailed analytics including match rates, engagement metrics, and conversion tracking. We help you set up proper attribution and provide benchmarks for your industry.

You'll see metrics like improved email response rates, increased meeting bookings, and faster deal cycles to measure ROI.

Question 28

What if I need help with ad creative or strategy?

Accepted Answer

We provide creative best practices, templates, and strategic guidance as part of our service. Our team can review your campaigns and provide optimization recommendations.

We also share successful case studies and proven approaches from similar companies in your industry, including how to coordinate your messaging across ads and sales outreach.

Question 29

What are your terms of service and privacy policies?

Accepted Answer

We maintain comprehensive legal documentation to protect both your business and ours. Our Terms of Use outline website usage rights and responsibilities, while our Privacy Policy details how we collect, use, and protect your personal data in compliance with GDPR, CCPA, and other regulations.

Our Cookie Policy explains how we use cookies and tracking technologies to enhance your experience. All policies are regularly updated to reflect current best practices and legal requirements.

Frequently Asked Questions

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